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Refund My Bad Tastes

Oliver told me about a customer who came in, ordered one of the croissants, took a bite and didn’t like it, and then complained. He gave her a refund.
A) everyone loves our croissants, what?!
And
B) does anyone else think that this is kind of weird? I mean, there was nothing wrong with the croissant. The woman just didn’t like the taste. Personally, if I order something new from somewhere or if I buy a new flavour of soft drink etc., and I hate it, I don’t return it. I make a mental note not to buy it next time. Am I the only one? Is it normal to complain about a flavour?

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